Customer Reviews & Stories

I originally came to Paulee's because an insurance company referred them to me. I usually don't have good experiences with body shops but Paulee's is completely different! They were very punctual with my appointment and took me in right when I entered the door. A man named Gus helped me through the entire process and was so kind and helped me so much. He was very organized and told me exactly what should he done with my car without having me to empty my wallet. He fixed any small dents or scratches I had on the car with no charge at all! He also attached a piece of my car free of charge as well. He gave me an estimate of a week to remove and add an entirely new bumper on, which is a very short time period. I wouldn't go anywhere else! Thank you!

— Yelp User Review

I got sent here by Mercury after an accident. My 5 year old car looks brand new!!! Given the specialize in high end cars, I didn't think they would care too much about my Prius. I couldn't have been more wrong.

From the moment I called (frantically), Carlos and his team treated me impeccably. They took the time to detail out the insurance process. They fixed everything minor scratch. I was in awe when I got my car back. I will happily go back to Paulees for any needs. They were definitely the silver lining to my car accident.

— Yelp User Review

Impeccable job. Someone rear-ended me, and my bumper was hanging off. Paulee did an incredible job. My car looks brand new. Super professional, great communication, wonderful experience. I'd recommend this body shop to everyone!

— Yelp User Review

I had a great experience at Paulee Body Shop! Gus and all the staff were very helpful and professional. After doing an estimate on the damage, they were able to order the parts, paint, and do the prep work ahead of time so I could keep my car for an additional week before I brought it back in for repairs.  They even provided me with a ride home. Great job!

— Google User Review

THE BEST BODY SHOP EVER! Paulee's body shop has the best service ever. We recently had a fender bender in a parking garage, and were referred here by a friend. They were very quick in getting an estimate and the service didn't stop there. They went above and beyond at every turn. We dropped off the car and they called the rental company for us and had them pick us up. Originally, they told us it would take two weeks which was a problem because we were going out of town. They told us it wouldn't be a problem - either they would finish before we left or they'd hold the car till we came back. Well the very next week we were called to pick the car up. The repair was flawless, obviously, as it should be. But what really brought everything home was the fact that the car was not only washed, but it was detailed inside and out. I recommend this body shop to anyone and everyone. Thank you so much!!

— Google User Review

What a great experience I had with Paulee's repairing my car. From the minute I walked in to secure services  in until I pick-up of newly fixed auto, seamless!! Thank you Gus for making the entire experience terrific. Assisting with car rental, high communications and making sure the car was 100% finished in every way. Full explanations, no stress and car was done earlier than expected. Please- head to Paulee's when you need care repair. This is now top pf my list and I will gladly give the highest recommendations to anyone who requires repairs.  Thanks a million!!

— Yelp User Review

I was in a minor accident, took my car in to Paulee for repairs. I'm very pleased with the results. Not only is the body work impeccable but the entire car had been detailed. I appreciate the quality of their work, customer service, craftsmanship, attention to detail. I 100% highly recommend Paulee Body Shop.Thank you to GUS for overseeing the process, you’re the BEST!!! Thank you Vanessa at the front desk, Outstanding Service.

— Google User Review

Gus is the man to go to when in a car accident. He was amazing and very helpful in every way. Took a week but my car looks amazing now. They even wash and waxed my vehicle afterwards. Paulee Body Shop is the place to go. Truly an amazing body shop. Staff was amazing and very informative in every process of the repair. Thanks guys!!!

— Yelp User Review

Just picked up my car. Beautiful job! Thanks Guss for taking great care of me and my ride.

— Yelp User Review

They have a very good system of dealing with clients that insures you get your car back on time like they promise

— Google User Review

The best body shop and the best service 

— Google User Review

In a sea of luxury cars - BMWs, Porsches and Ferraris, I dropped off my 7 year old Toyota after an accident. Gus and Carlos took care of me and my RAV4 as if we were VIPs. My experience was the way it should be. They took care of everything. No stress. They even detailed my car, which I wasn't expecting.  I hope I never need Paulees again but I'm glad to know Gus and Carlos are there. Good crew. Thanks for saving my car.

— Yelp User Review

I definitely recommend Gus as a service adviser!

— Google User Review

I was referred to Paulee's by a family friend for damages my car sustained after an accident. Right off the bat they made me feel comfortable and I trusted them to fix my car. I couldn't be happier with the results ! Paulee's Body Shop team made the entire process painless! Thank you to Ray, Rodney, Desiree and Vanessa and everyone else that took great care of me and my car! They worked with the insurance so that I Didn't have to worry about all the hassle! Everyone is super nice and knowledgeable. I would recommend this shop to anyone looking for a great shop! 5 stars !!!!

— Yelp User Review

Really great and friendly service.  Took care of my car and it looks good as new.  Thank you Gus and team for taking care of me and finishing a day early!

— Yelp User Review

Can't say great enough things about Paulee Body Shop. I am a damsel in distress when it comes to cars, and the people at Paulee Body Shop have been AMAZING! Thank you so much! 

— Google User Review

Paulee body shop by far is the best place to fix your car, professional, kind and honest ( top quality job) Ray & Alex they are so knowledgeable and nice I recommend this place 100%

— Google User Review

I was in town for the weekend and got into a tiny bit of a situation with a friends car. I had by accidentally made a tiny scratch on her bumper. We stopped by various auto shops and tensions were running high. We decided to stop by Paulee and it was an amazing experience. Gus - the estimator essentially saved the day. He buffed out the entire number and it was all fixed. He simply did out of kindness and compassion. It was gesture I will always very much appreciate. The rest of the staff was equally pleasant. This is top notch auto shop who genuinely want to help their customers. Thank you so much !!!

— Yelp User Review

Thank you Paulees for all your hard work. The body work looks amazing; their customer service-on point!! If by chance there is a discrepancy the team is their to help, are extremely friendly, and will do everything they can to make it right, just ask!! Thanks again :)

— Yelp User Review

This place does a great job!! My car has gotten hit twice, and both times I took it to Paulee's to get repaired. Gus and Carlos have high standards and always try to be as helpful as possible. Being a woman, I'm always a little weary of the possibility of being taken advantage of with body shops but not with this place. There prices are more then fair especially given the location. The front office staff is friendly and informed.  Both times my car came back looking brand new, complete with detail from inside out.  The only downside to this place is that they may take a bit longer then another body shop depending on what the repair is. But its very minimal and given the fact that they due such a thorough job, the extra day or two is completely worth it in my opinion! I would trust them with my car anytime and know it was in great hands :)

— Yelp User Review

Excellent service. Gus is the best - very nice and extremely helpful. Definitely recommend!!! I called and made a same day appointment for an inspection. I called upon my arrival and an employee quickly came out to point me in the right direction. They helped me bring in my stroller and showed me to a nice, cool waiting area.  Inspection was quick, and the estimator Gus came right in to talk to me. He explained everything and answered all of my questions. Very kind and patient. He offered me a GREAT deal that I could not refuse. We will definitely be back :-)

— Yelp User Review

Amazing body shop, they do excellent work. I am highly satisfied with the outcome of their repairs. The customer service is outstandingly helpful and kind. Gus, Mike, Carlos and just overall everyone who works there are very honest and want the best for you. I highly reccomend coming here, your car will be in good hands!

— Yelp User Review

INTEGRITY.  The quality that I admire in business and that I admire in Paulee Auto Body. My fiancee wrecked her car during the weekend and on the recommendation of the tow truck driver, we dropped it off at Paulee. A few days later I was surprised by two things; that the insurance company was going to total it and that the charge for storage, inspection, etc. by Paulee was over $1000. I contacted Carlos at Paulee and told him that the one thousand dollars they were charging was coming out of MY pocket, not the insurance company's and asked if they could work with me on it. Carlos said that the insurance company should have covered it and not charged me. He then spoke to the owner and explained that they want to take care of their customers, not the insurance companies, so they wrote me a check for the full amount negating any out of pocket expense to me! I was blown away at the level of integrity, customer service and consideration they showed me. For this reason, I would recommend anybody to Paulee Auto Body.

— Google User Review

Paulee was the cleanest, nicest looking body shop I've ever seen.  It looked more like the lounge of a high end car dealership.  Staff was incredibly nice and the work they did on my car cost less than expected and made my car look like new.  I've had other cars repaired at other body shops and Paulee was all around the top experience.

— Yelp User Review

Wow, this review could have gone such another way because of some initial miscommunications, but the resolution is what matters.  I'm literally blown away by how well our car was taken care of by Paulee Body Shop. Our decade-old Lexus SUV suffered damages to both the front and back bumper as well as paint damage from a plumbing issue in our garage in a matter of a month. It instantly turned into something we wanted to just write off as a loss. But because most of the damage was covered by insurance, we decided to repair it. It took a while, but we were amazed by the quality of the repairs. Our car literally looks brand-new. They even did some kind of weird voodoo magical detailing inside the vehicle that removed stains from our leather seats and carpets that made the interior smell clean. (Two kids, numerous car seats ... use your imagination.) It was pretty impressive, and I'm not easily impressed. I'll probably end up having to drive it another few years because they did such an awesome job.  Thank you, Eric and the team at Paulee's!

— Yelp User Review

Outstanding service and friendly people. Gus is the guy! He is the Best! Highly recommended 5+. Thank you Gus!

— Yelp User Review

I sadly have had more experience with body shops than I would like to admit.... too many accidents, but what I will say is that Paulee is the best of the best and always makes the process of having your car in the shop as painless as possible. I've been going there for years and my go-to guy has always been Carlos and he is AWESOME. SO nice and always makes sure I'm taken care of and can reach out to him with any questions. They are super thorough, professional and courteous. Great work and great customer service. Carlos would get a 10 star rating in my book, but yelp only allows for 5. He is one of the main reasons I keep going back to Paulee every time. I highly recommend them- very trustworthy and you know you are in good hands! Thanks for everything, Carlos and Paulee team!

— Yelp User Review

Absolutely phenomenal experience! Incredible office, central location, profesional staff and helpful & courteous experts. Gus was so knowledgeable and helpful, i was convinced that i would recommend this shop to all my friends. A+

— Google User Review

Hi my name is joanie pepper If it wasn't for Luke I would never have known about paulee body shop. Is was one of the best experiences. It's All about costumers service Luke treated me like a Queen. Obviousy the work is  beautiful and perfect  100 percent. But I can't say enough about Lukes treatment and integrity.  Everyone need's a great body shop. So now you have found one. Thank you very much..

— Yelp User Review

Gus and the rest of the crew at Paulee Body Shop really took care of me. My brand new VW GTI was barley two months old. When a rouge mini van took out my fender and door. I was really nervous whether my GTI would be as good as new again. But Gus assured me that it would. And you know what? He was right! The car looks perfect, functions and performs as good as new. I couldn't be happier.  Thank you Paulee

— Yelp User Review

I can not say enough to express my gratitude for the body work that had been done on my car. Eric was the person in-charge of my car with an implacable performance. Al though it took rather longer than expected time to make the car ready,  result was magnificent. Thank you Eric for all your hard-work.

— Yelp User Review

They did an amazing job repairing my car after an accident. In fact, it looked better than when I bought it! Gus was so helpful in getting my car fixed and repairs were completed before the anticipated date. The staff is friendly too! I highly recommend this body shop for any and all repairs. Thank you!!

— Yelp User Review

if you need repair, and i hope you don't and will never, Paulee is the place to go. they kept me informed of progress, the staff is so nice i thought i was in a foreign country where service means something. work done on time and per the estimate. work was perfect, perfect........  i hope never to need them but if i do, Paulee is the place i will go

— Yelp User Review

Gus is definitely the real MVP there. Professional, super down to earth and resourceful. Picked up my car today and was beyond satisfied with my service at this bodyshop.  The work they put in is definitely top of the line (I consider myself meticulous and detailed) and was 110% satisfied with the repairs done to my vehicle, the front desk staff and Gus. Hopefully I wont have to come back but if I did this place would definitely be my place of choice. They are not just a regular bodyshop. Excellent work guys please give my regards to the team!

— Yelp User Review

I highly recommend Paulee Body Shop.  Not only did they do a perfect job repairing my 640i BMW but they did it sooner than it was scheduled.  They were great about keeping me informed during the process.

— Yelp User Review

When they finished with fixing extensive damage to my car it looked like it had just left the showroom floor.  Knowledgeable proffesionals. You can trust these people to do great work..

— Yelp User Review

Gus.....is the man. I managed to wreck both of my vehicles at the same time (towing) including my baby (my 1991 Jeep YJ offroader).  They coordinated the estimate through my insrance, helped me with all the details, then made sure I was able to keep my Jeep even though the ins totaled it. I can not recommend these guys enough. If you have sentimental connections to your vehicle then they are a must. The desk girls were amazing, the mechanic guys were friendly....and Gus is the man.  Side note: wrecking both your vehicles at the same time sucks. Hahaha

— Yelp User Review

Nice People Working at Paulee Body Shop & They Gave Me Great Service.

— Yelp User Review

I've been to Paulee's 3 times with different new Mercedeses and a new Porsche during the past couple of years.  Each time Eric and Rodney have taken really good care of me, and each time they've done an excellent job, and delivering the vehicles on time.  They have always negotiated with the insurance company to make sure that everything gets covered.

— Google User Review

Great place to get auto work done. Gus was great to work with and helped make the experience totally painless. The car was ready exactly when promised and it looks like new. When I dropped the car off I didn't have to ask for a ride home. They immediately called a car service and  arranged the transportation back. The staff is professional and very pleasant to deal with. They receive my wholehearted recommendation.

— Yelp User Review

Second time taking my car in due to getting hit. They are professional and went above and beyond this time! They stayed late on Saturday so I could come pick up my car. We were in constant communication via email and they handled the insurance company like a boss! They are even returning my rental car for me. Highly recommend. Thanks!

— Yelp User Review

Can't asking more , the man Gus is the right man to go , he really try to help on everything with my car , he handled all the details with my car , make my busy life so much easier.  Thank you Gus 。

— Yelp User Review

I came to Paulee as I was in an accident when someone had hit me and the force of the hit had pushed me into the car in front. So both my bumpers needed to be replaced. I can't say enough good things about my experience here-first the receptionists were lovely and informative on the phone setting up my appointment to come in. Then I hardly had anytime to wait when I arrived. Gus helped me out and was efficient, fast and informative, friendly and professional. He helped arrange for Enterprise to pick me up and a few weeks later I got my car back (earlier than I had anticipated) Carlos showed me my car which was amazing. The work looked incredible and the car was so thoroughly washed I almost didn't recognize it. I can't recommend Paulee highly enough, every step of the service was easy, fast and extremely high quality.

— Yelp User Review

I don't even know where to begin! Paulee's is incredible. I had no idea what to do after someone backed into my car and damaged the entire front portion on my Bmw (lights, bumper, grill, etc). Unfortunately someone had also keyed the driver side door so deep I didn't think it would be possible to fix without replacing. I was recommended to come here, so I gave it a shot. I showed them the problem, gave them the claim number, and they told me they'd take of it.  The car looks perfect. Even better than what I could ever expect. Seriously. I don't even know how they could've ever fixed that door but it looks good as new.  There's a reason why Paulee has such great reviews. Everyone here was so kind, and no matter how stressful and annoying of a situation it may be to have to get your car fixed, they really do a great job of making the process as easy, and efficient as possible. Would 10/10 recommend!!

— Yelp User Review

Got rear ended and was recommended to call Paulee Body Shop by my Mercedes Dealership. Gustavo was extremely attentive and helpful! The staff was all around extremely friendly and accommodating. My car was fixed in a timely manner and I was hooked up with an amazing rental while my car was away. I just picked it up this past weekend and it was in perfect condition. Could not have asked for a better experience!

— Yelp User Review

I think I've written two reviews in my life because of some promo code. I am writing this review because it is honestly so well deserved. I was hit from behind, and that very day, Gus was able to calm me down, take my car in, and return it better than I could imagine. He also had the car detailed. Everyone there was so kind, efficient, and felt like family. I cannot rave about this place more. When I picked up my car, I told Gus, "Thank you from the bottom of my heart. You restored my faith that there are just kind, generous people out there." He deserves all the praise in the world. 1,000 stars if I could!- E.S.

— Yelp User Review

The best body shop I have ever gone to! Amazing staff, very professional and super nice! If you need a body shop to take care of your car, I highly recommend Paulee's! Ask for Gus ;)

— Yelp User Review

This is the second time I have visited Paulee's , the first was to have some body work performed on my BMW & the second time was to have body work on my Range Rover .. Gus was my service guy and he was incredible the whole team at Paulees is always professional, courteous, responsive and helpful. I am always pleased with the high level of service and repairs.  I would highly recommend Paulee's to anyone that needs quality Autobody work ,! You can count on this team too get the job done right the first time and on time !!

— Yelp User Review

Best around, platinum certified by Bentley, Rolls, BMW and MBZ. They have repaired several of my cars and ALL were done perfect! The service, the people who work in the shop treat everyone like family. They are sincere, honest , hard working , deliver on time and are wonderful! I LOVE this place and everyone who works there. If you are considering having any work done on your car, this is THE ONLY PLACE! 50 STARS!

— Yelp User Review

Desireeee (yes 4 e's) and Gus taken care of me and my car from the moment I pulled in. This body shop is fast, reliable, and so informative.  Seriously, Gus is the best. This was my first time dealing with my insurance and an accident. He let me know exactly what to do, how to dot it, and walked me through the entire process thank you so much for making this so easy!

— Yelp User Review

Paulee Body Shop is AMAZING. Unfortunately I was involved in an accident and was hit on the side & rear of my vehicle. They really took care of my car, from the inside out. My car looked like it just rolled of the new car lot. I recommend Paulee Body Shop for all your repair and detailing needs. Also they went over & beyond in my opinion. Customer service A1 and the facilities state of the art.

— Google Review

Carlos and Gus were awesome! Paulee is the best repair shop in town. My car is nicely repaired and wow they even washed and detailed!

— Google Review

Good service, great work

— Google User Review

best service in the city!!!! So quick, so kind and professional!

— Google User Review

Wow. This is place is amazing. Little emergency with chemical stains on black car. We pulled up and the team got on it immediately. They fixed it within 10 minutes. Above and beyond, could not be happier. Thank you!

— Google User Review